Studies confirm that tens of billions of dollars are lost each year due to poor customer service offered by companies. The best customer services needs companies to take care of every aspect of the customer experience and pursue the best practices to keep him away from frustration.

Help desk software are the hubs responsible for many processes inside customer service centres,

 In this article: we are ranking the best ones that offer free usage which can be suitable for trying or using with a small business.

1.ConnectWise Control

One of the most basic solutions that may be only suitable for small businesses. The free version of the software allows up to 4 employees using it, one technician and 3 general representative.

And despite being very limited, the software can be suitable for startups having low amount of tickets received everyday.

The software offers a range of good features even in it's free version including fast load times with it's good coding, remote control features, availability on Android and iOS and easy integration with cloud. It is also offers unlimited usage for the free users without hidden constraints.

On the other side, the application has some downsides including that the interface is not so easy to use and can't be considered the best among its competitors.

2.Deskero

If you want a help desk software that offers the whole paid branding features for free, then Deskero is the one for you. That doesn't surely come for all users as the application allows only 1 user in it's free version.

If you like the software you can add more users at an excellent price of 4 dollars per month for each user.

This makes it easy for growing companies and small and medium businesses to test the features before buying and adding user by user when needed at an affordable price.

The software offers a range of excellent features including social media ticketing.

3.Freshdesk

One of the best help desk software that offers a great free plan is Freshdesk.

The software offers email ticketing and social media ticketing in its free plan, but the software still supports Facebook and Twitter only. The free version of the app allows adding as much representatives as you want.

Unlike the other alternatives, the software can be perfect for businesses of all sizes and without paying for anything. The software is available on iOS and android and offers self service features.

The down sides of the software include that it has no powerful spam filter and it doesn't come with a totally customizable dashboard like other software. The free version of Freshdesk is called Sprout.

Al-VoIP offers many communication solutions for enterprises. You can learn more about customer services centre solutions that AlVoIP offers.

Contact us for more information on:

Customer service: 920013450
WhatsApp: +966 537631266
Email: info@al-voip.com